Refund policy

We have a 21-day return policy, which means you have 21 days after purchasing your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@toothhub.co.za or log a return on our website. If your return is accepted, we’ll reach out to you and schedule your item for collection. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@toothhub.co.za.

Damages and issues
Please inspect your order upon reception and contact us immediately, at info@toothhub.co.za, should the item be defective, damaged or if you received the wrong item, so that we can evaluate the issue and rectify it as soon as possible.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancelations
You may request a cancelation at any time before your item has been shipped by contact us at info@toothhub.co.za. Should your item have been shipped already, we'll notify you and confirm if you would like to process a return instead.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@toothhub.co.za.